Have you ever wondered whether you can bring your dog to any department store in London? The answer to the question is yes, there are some dog-friendly department stores around. We researched the pet policies of the most famous department stores, to share some insights with you about where you can and cannot take your dog when you go shopping. This handy guide is for you!
Departments stores allowing dogs
At Liberty London – the truly stunning department store that was opened in 1875 by Arthur Lasenby Liberty as “a London emporium laden with luxuries and fabrics from distant lands” as still is a landmark store -, you can find the best of fashion and luxury homeware and get lost among their signature fabrics.
Liberty used to allow small dogs only until 2019 (there was no written rule about the maximum size of a dog, but we confirmed with the Customer Care that they don’t allow larger dogs for security reasons). Good news for large dogs is that, since January 2020, Liberty welcomes well-behaved dogs of any size! Pet owners are required to take care their dog does not come into contact with any displays or damage any products.
Liberty London | Regent Street W1B 5AH (main entrance located on Great Marlborough Street)
Monday-Saturday: 10-20 | Sunday: 11.30-18 (11.30-12 browsing only)
Since January 2020, well-behaved dogs of any size welcome
Another of the iconic departments stores of London, Selfridges – which Oxford Street’s store opened in 1909 -, has a dog-friendly policy. However its pet rules are quite restrictive: dogs are allowed in the store only as long as they are held in a bag or carried at all times.
Selfridges | 400 Oxford St, Marylebone W1A 1AB
Monday-Saturday 9.30-21 | Sunday 11.30-18 (11.30 – 12.00 browsing only)
Dogs only if carried at all times
John Lewis’ Customer Care (Peter Jones is part of the John Lewis’ Group) confirmed,”Our Peter Jones shop has made a local decision to allow dogs in their shop, so far well this is well received and we’re continuing to monitor feedback. Our policy for the rest of the Partnership remains unchanged whereby dogs, other than assistance dogs are not permitted.” Update: this last part is not applicable any more, read on…
We went to visit Peter Jones with Argo on a few occasion after their confirmation and yes, it is really dog-friendly, and more than a clerk stopped to make a fuss over him too!
Peter Jones | Sloane Square, Chelsea SW1 8EL
Monday-Saturday: 9.30-19 | Sunday: 12-18 (11.30-12 browsing only)
Dogs allowed (of any size)
Since no indication was given on John Lewis’ website, we had got in touch with their Customer Care Service to confirm their dog policy and they replied that dogs are not allowed unless they are certified guide dogs.
UPDATE (26 November 2018): Some lovely doggie readers got in touch flagging that John Lewis is apparently rolling out a new policy and will be allowing dogs in all their stores. We have reached out to John Lewis to get their confirmation of the new policy and have just got an awesome response in: “It is indeed. We’re now a re-tail store”.
Peter Jones is not the only department store with a full dog-friendly policy. Shortly after publishing this post, Fenwick Bond Street’s Customer Care confirmed that dogs of any size are welcome at their store (following a kind reader’s tip, who we thank). We went along to test it too with Argo, and it was lovely not to feel an alien.
Fenwick | 63 New Bond Street, W1S 1RQ
Monday-Saturday: 9.30–20 | Sunday: 12–18pm
Dogs allowed (of any size)
House of Fraser (Oxford Street)
After receiving some feedback from readers who said that House of Fraser in Oxford Street is dog-friendly, we went to check it out personally. We were stopped on the door by security and after explaining what we had been told, they let us speak with the store manager, who informed us that they decided to introduced a “dogs only if carried” policy. This because there had been an incident where a customer had tripped over another customer’s dog extensible leash and got injured on a counter (and sued House of Fraser for it!), so they decided that for safety reasons they would not allow dogs unless they are carried in a bag at all times.
318 Oxford Street, W1C 1HF
Monday-Saturday: 9.30–21 | Sunday: 12–18.30 pm
Dogs allowed only if carried at all times
Not dog-friendly department stores
Unfortunately in many other emporiums your dog will not be welcome. Major department stores Harrods, Fortnum & Mason and John Lewis apply a no dogs rule (unless they are guide dogs). Let’s have a closer look.
Rules are clearly stated on Harrods’ website, which reads “to ensure our customers’ safety, animals are not allowed in-store, with the exception of Assistance Dogs and Guide Dogs certified by an organisation that is a full member of Assistance Dogs International or International Guide Dog Federation.”
Fortnum & Mason
No dogs at Fortunm & Mason either: Fortum & Mason’s FAQs indicate that pets other than guide dogs are not allowed in their stores (the direct link to the FAQs is not available on their website, but on the homepage you can find the FAQ link at the bottom and you will be able to search and find “Can I bring a pet animal in store? We do not currently allow animals other than guide and hearing dogs into our stores”).
In conclusion, if you have a large dog, your options are Peter Jones and Fenwick. Of course, unless you want to try and take your pooch to Selfridges/House of Fraser carrying him/her for the whole time (and probably booking a physiotherapy session for the day after), or disguise them as a human like those shots of Weimaraner dogs in human clothes by photographer William Wegman to sneak in any venue.
G O O D S H O P P I N G !
Would you like us to look into any other department stores’ policies, or there is any other you know about that you would like us to add? We’d love to hear from you!
You may be also intestested in reading our: GUIDE TO DOG-FRIENDLY STORES IN CENTRAL LONDON
More dog-friendly things in London
- 7 (original and unique) Things To Do in London with your Dog
- 3 Dog-Friendly Bookshops in London
- Dog Events Calendar: all the best upcoming dog/dog-friendly events